Your team is losing customers.
They just can't find the right agent.
Orbit is a fully managed multi-channel, multi-agent WhatsApp routing platform — built and configured specifically for your business. Unlimited agents, transparent pricing, and support included from day one.
Every missed WhatsApp message costs more than you think.
A lead reaches out. The agent replies from their personal number. The conversation lives on a private phone, outside any system you control. When that agent leaves, the contact history leaves with them. You're not losing leads because of bad marketing — you're losing them because there's no system. And you won't know it happened until the customer tells someone else they never heard back.
Without a shared inbox, every agent is flying blind. Customers receive duplicate replies, contradictory answers, and the slow frustration of explaining themselves three times. The experience feels disorganized — because right now, it is. The customer won't complain. They'll just go somewhere that has it figured out.
The free or cheap platforms sounded simple. Then came Docker setup, webhook configuration, SSL certificates, database migrations, and upgrade failures at 2am. Your team is spending engineering hours on infrastructure that should be completely invisible. That's not a tool — that's a second job nobody budgeted for.
Most platforms lock voice routing, call recording, and IVR flows behind a tier you didn't see in the pricing page. When you finally unlock it, there's no setup help — here's a builder, good luck. The result is a half-configured flow your team doesn't trust and customers don't understand. Meanwhile you're paying a premium for a feature that isn't actually working.
Conversations happen. Some convert. Most go quiet. Without routing logic, you don't know which agent handled what, how long each response took, which channel performed, or why deals stop responding after the first message. Your WhatsApp is a black hole — every month more budget goes in, and no data comes back out to justify it.
Everything your WhatsApp operation needs — configured before you go live.
Other platforms sell you a login and leave you to figure out the rest. Orbit ships with every feature built specifically for your business — flows configured, templates submitted, routing logic live, agents trained. You don't go live until it works.
Every WhatsApp conversation visible to every agent who needs it. Assign conversations, add internal notes, see the full history before replying. No more "I didn't know they already contacted us." No duplicate replies. No lost context when an agent changes.
Inbound messages routed to the right agent — by skill, team, availability, or keyword trigger. Multiple WhatsApp numbers, one dashboard. Business hours, auto-replies, and handoff rules are all configured for you before day one. You approve the logic. We build it.
Visual IVR builder — greet, menu, route by input, transfer to agents, record calls. We design and build your voice flows as part of setup. Call recordings stored with 15 GB included. Nothing locked behind a paywall you discover after signing up.
Send approved WhatsApp templates to your full contact list — with variables, scheduling, and delivery analytics. We handle Meta template submission as part of onboarding. You write the message. We manage the approval, the send, and the reporting.
The only WhatsApp platform that ships fully configured for your business.
Competitors give you access and leave you to figure out the rest. Orbit builds it, configures it, and keeps it running — with transparent pricing, unlimited agents, and support included in every plan.
| Orbit by NavyBits | Self-Hosted Tools | Frinzo / Midlr | |
|---|---|---|---|
| Transparent public pricing | ✔ | Partial | ✗ |
| Fully managed — no DevOps required | ✔ | ✗ | Unknown |
| Dedicated setup & onboarding included | ✔ | ✗ | ✗ |
| Unlimited agents on all plans | ✔ | ✔ | ✗ |
| IVR & call recording available | ✔ Pro plan | DIY setup | ✗ |
| Broadcast campaigns | ✔ | ✔ | ✔ |
| Ongoing support & edits included | ✔ | ✗ | ✗ |
| Uptime SLA & managed reliability | ✔ | ✗ | Unknown |
Self-hosted tools require an engineering team, a server, and ongoing maintenance.
Orbit is $100/month — fully managed, configured, and supported from day one.
Everything included. No hidden tiers. No per-agent fees.
A one-time setup fee covers everything: WhatsApp flow configuration, template submission, agent training, and go-live support. After that, a flat monthly rate — with support, edits, and updates always included in the subscription.
+ $2,000 one-time setup fee
+ $2,000 one-time setup fee
Setup fee covers WhatsApp flow configuration, template submission & Meta approval, agent training, and go-live support. Meta's own API fees apply separately and are billed directly by Meta to your account.
From discovery call to live workspace — in four steps.
You don't touch a single configuration file. We build it, you approve it, it goes live. Every step has a defined output so you always know exactly where you stand.
30 minutes. We map your current WhatsApp setup, understand your team structure, routing needs, and what's broken today. You leave with a clear picture of exactly what Orbit looks like for your business — before committing to anything.
output: custom scopeWe build your workspace: WhatsApp flows, routing rules, IVR menus (Pro), broadcast templates submitted for Meta approval, agent roles set up. You review and approve before anything goes live. Nothing is pushed without your sign-off.
output: configured workspaceWe connect your WhatsApp Business number, walk agents through the inbox, and stay available for the first live conversations. Any adjustments needed in week one are fixed — included, no extra charge, no questions asked.
output: live in ≤5 daysNew routing rule? New broadcast campaign? New IVR flow? Submit a request — we handle it. Support, edits, and platform updates are included in your monthly subscription. You grow, and the system grows with you.
output: your team, routingOrbit isn't for everyone — and we'd rather say so upfront.
We're not the right fit for every business, and we'd rather lose an enquiry than start something that doesn't work for both sides. Read the list. If none of it applies, there's a good chance we're exactly what you've been looking for.
If you don't recognize yourself in any of the above…
Then Orbit was built for your situation. Let's talk — 30 minutes, no pressure, no pitch deck.
Book a DemoOrbit is a fully managed cloud platform. We run the servers, manage the uptime, and handle updates. If on-premise deployment or full infrastructure ownership is a hard requirement, Orbit is not the right fit — and you likely already have an engineering path in mind for that.
Orbit's flat-rate model becomes more valuable as your team scales. If you have one person handling WhatsApp and budget is the primary filter, there are lighter tools that will serve you better at this stage. Come back when you have a team — we'll be here, and the pricing will still make sense.
If your only requirement is sending bulk campaigns with no agent inbox, no routing, and no customer service layer, Orbit is more than you need. We're built for businesses that have real two-way conversations and need to manage them properly — not for mass marketing alone.
We configure Orbit specifically for your business — that means routing logic, flow decisions, and team structure choices that require a decision-maker in the room. If you're early-stage researching without buy-in from whoever controls the budget, reach out again when you're ready to move. That's a better use of everyone's time.
30 minutes. We map your setup. You see exactly what Orbit looks like for your business.
Not a product tour. Not a slide deck. We'll look at how your team handles WhatsApp today — agents, channels, volumes, what's failing — and show you how Orbit would be configured specifically for you. At the end, you know exactly what you're getting and exactly what it costs. No proposal in your inbox unless you ask for one.
We look at your current setup — how many agents, which WhatsApp numbers, what routing you need — and show you exactly how the workspace would be configured before you commit.
We'll tell you directly if the IVR tier is right for your use case, or if Core is all you need. We'd rather you start on the right plan than pay for features that don't serve you.
If it's a fit, we agree on a scope and a start date. If it isn't, we tell you why and point you toward what is. No follow-up inbox unless you request one. Either outcome is a complete conversation.
Book your Demo Call
30 minutes. We look at your setup and show you Orbit working for your specific team — before you sign anything.
Tell us how your team handles WhatsApp today — agents, channels, volumes, and what's not working.
We walk through a configured Orbit workspace built around your routing logic, team structure, and use case.
We agree on a plan, a price, and a start date — or we tell you honestly if it's not the right fit. That's a complete outcome either way.
No follow-up unless you ask. No proposal in your inbox. One conversation — clear outcome.